Retail Sales Management Customer services

Possible qualifications

L2 Sales

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L2 Team leading

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L2 Mental wellbeing

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L3 Management

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L2 Equity, diversity

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L3 Sales

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L3 First aid

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L2 Customer services

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Our retail academy is the place to find sales or management training. You can choose an individual course; build traineeships for individuals, for small groups; create bespoke induction packages for new starters, or enroll existing teams.

Learn more about our academy model

"These are great courses. Learn to sell the sizzle, not the sausage!

That moment when the penny drops for the learner & seeing them grow in confidence: I love it."

What our tutors say

Why enrol in our retail academy?

The sky is the limit once you’re enthused and excited. Take time to understand customer aspirations; analyse their problems and the solutions you offer; adapt your sales technique to fit the circumstances. Learn how to bring together disparate individuals in to one united team with a common goal. Gain the skills you need to help others achieve more than they dreamed possible; to grow beyond your competitors; to set and to achieve realistically ambitious group goals.

What can your company gain?

You’d be amazed how many people in sales have had no targeted training.

Investing in training for your team gives you people who make your customers happy.

Good team leaders and managers are critical to your company’s growth, boosting flexibility and resilience. By investing in training for all your leaders, you can expect to develop people who are better able to set realistic goals, develop strategic work plans and make decisions more quickly. You will see better corporate communication, internally and externally.

Ultimately, investing in training your team-leaders has a trickle-down effect to boost productivity and retention throughout your company.

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