Customer Service


Level 2 Award


The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.

This qualification can also be used by learners who may not regard customer service as their primary responsibility but recognise that customer service competencies are essential to complement their technical skills.

Awarding body:

Skills First

Guided learning hours:


Programme length:

6 weeks
2 days per week in classroom
plus home study

RQF unit no

Skillsfirst unit no

Unit title



Understanding customer service in the retail sector